Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.

Please note: Processing times may be longer during high-volume periods (e.g. product launches, holidays).

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time and tracking details will be provided once your order is shipped.

We currently ship to the United Kingdom and selected international countries.

UK Standard Shipping: 3–7 business days
UK Express Shipping: 1–3 business days (if available)
International Shipping: 5–14 business days (subject to location and carrier delays)

Please note: All timeframes are estimates, not guarantees. We are not liable for delays caused by couriers, customs, or other external factors beyond our control.

Delivery Delays & Responsibility
We are not responsible for delays caused by courier services, weather conditions, customs processing, or incorrect delivery information. Once an order has been handed over to the shipping carrier, we are not liable for transit delays.

If your order is marked as delivered but not received, please first check with neighbours or your local depot. Then contact the courier directly. We’ll do our best to help but cannot guarantee compensation for lost or stolen packages.

International Orders & Customs
International customers are responsible for any customs fees, duties, or import taxes that may apply. We are not liable for delays or costs caused by customs clearance.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If your address is incorrect, contact us immediately at orders@aansah.co.uk. We cannot guarantee changes once the order has been dispatched.

Shipping Restrictions
We do not ship to PO Boxes, military addresses, or countries currently restricted due to sanctions or carrier limitations.

Need Help?
For any shipping-related questions, email us at orders@aansah.co.uk